Products are shipped within Australia by either Australia Post, or best means available. Deliveries are shipped either the working day the order is received or the next working day. Please allow approximately 4 to 7 days for delivery. For shipping outside Australia, please contact us prior to placing your order. Please note, if paying by cheque, the funds must firstly be cleared before order is processed. Should you want deliveries to be sent via 'Registered Mail' we reserve the right to add this charge to your order, please indicate at time of purchase if you want your deliveries registered.
Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional delivery charge.
Please ensure the delivery address provided is one where someone will be home who is 18 or over 18, to accept the wine. As alcohol is under strict controls for delivery, the delivery person will not leave a package of wine unattended or not in a secure and safe place, so it arrives to you safely and in perfect condition.
Goods may be delivered without a receipt provided you provide sufficient written authorisation for this. Stockman's Ridge Wines and all couriers and/or delivery companies acting for and behalf of Stockman's Ridge Wines will take due care and reasonable precautions to ensure your order is delivered correctly and in good condition. Stockman's Ridge Wines can take no responsibility for incorrect delivery details provided by you, or any liability for goods not received at the delivery address, upon correct receipt of delivered order.
All Prices displayed on the Stockman's Ridge Wines website are in Australian Dollars (AUD).
If you notice that you have received wrong or broken items, please notify us within 24 hours of receiving the goods either by telephone or email and we will arrange for a replacement or full refund.
Should a recent vintage wine be corked or faulty in any way, Stockman’s Ridge Wines will offer a replacement where possible or a full refund. Note that notification of faulty items must be made within reasonable period from time of purchase. In addition, we need to have access to most of the contents of the bottle in its original cork or cap to assess whether the wine is faulty before we can offer a refund.
Perfect security does not exist on the internet. However, we use industry standards to safeguard the confidentiality of your personal information. Payment details including your personal information and credit card details will be processed and protected over 512-bit SSL encryption.
Stockman's Ridge Wines is the sole owner of the information collected on www.stockmansridge.com.au. Stockman's Ridge Wines collects information from our users at several different points on our web site. We never disclose any information and do not digitaly store credit card or details. We do retain previous orders and contact details to provide the best possible service.
If a booking is cancelled within 7 days of the booking date, full price will be charged. Please check terms with any 3rd party booking sites for their refund policies.
If there is any damage caused, a damage fee will be charged to cover the repairs or replacement of damaged items.
We allow bookings to be cancelled more than 7 days from the date of the event if the event is proceeding. If the event is cancelled we offer full refunds for your tickets, excluding any booking fees our 3rd party booking system may charge.
Cancellation fees apply to any booking cancelled with in 3 weeks of the events.
Cellar Door Bookings
We allow bookings to be cancelled 1 day from the date of the booking. If you booked online our website will automatically issue a refund.
There are no direct cancellation fees, however credit card fees are will not be refunded.